- American Alternative Insurance Company
- American Contractors Insurance
- American Safety
- Companion Insurance
- FW Crum
- Great Midwest Insurance
- North American Specialty
- Old Republic
- Pharmacists Mutual
- Safety National
- St. Paul
- State Auto
Claims management is our core business and the foundation upon which TRISTAR is built. Our claims staff members are expert and astute professionals who our clients rely on for their advice and knowledge throughout the management of claims entrusted to our care. It is the work of these specialists that transform risk into opportunity for our clients, their employees, and their important stakeholders.
Professional Examiners – Experts Matched to Meet Your Needs
We begin every engagement by getting to know your exact expectations, building program specifications together, and matching our experienced, proactive professionals with your program needs. Regardless of the line of business, our professional examiners all meet TRISTAR’s rigorous standards and are appropriately licensed for the jurisdictions in which they manage claims. They protect your assets by managing to our industry leading Best Practices and your custom claims handling instructions. By performing thorough investigations, establishing proper reserves, and managing the claims we are assigned to fair and equitable conclusions, we deliver superior outcomes. We maintain communication throughout, providing our clients with our best advice and recommendations.
Strong Supervisors– Keys to Success
Oversight and supervision is our key to achieving outstanding outcomes. Our supervisors are seasoned professionals with extensive backgrounds in the line of business claims that they oversee. They do not carry personal caseloads. Their time is spent coaching and managing the examiners, directing their work from initial assignment through claim closure. Their work assures that claims are consistently managed to TRISTAR and your high quality standards.
Claim System – Technology Supporting Productivity
All of our claims management activities are supported by industry leading technology that is comprehensive, customizable, and easy to use. Our web-enabled system is completely paperless, allowing our staff to operate in our offices or remotely. Full automation of key activity triggers allows both our examiners and supervisors to manage their work efficiently. And, with unlimited customizable fields, they can easily capture the customer-specific data that provides the metrics you need to manage your program.
Quality Assurance – Keeping Our Promise
As stewards of our clients’ claims, TRISTAR always wants to make certain that our teams are providing consistent high quality service. Our Quality Assurance team reviews each of our offices on a regular basis to assure that we are meeting our commitments to our clients. The team not only reviews the work, but also provides training and is a valued resource in the management of highly complex or unusual claims.
Lines of Business – Expertise in All of the Major Disciplines
Workers’ Compensation claims impact the heart and soul of any organization – its employees. In our locations across the US, TRISTAR manages all workers’ compensation related exposures to quickly return your injured employees back to productive work. Our experienced professionals work with your risk management staff, employees, and selected managed care professionals to manage these matters in a way that protects your most important resources. We manage all of the key Workers’ Compensation related claims:
- Statutory Workers’ Compensation
- Texas Non-Subscriber
Our flexible approach allows for regionalized staffing models that create critical inventory mass for your designated professionals allowing them to achieve a better understanding of your needs, expectations and philosophy. Manageable caseloads allow for strong communication, timely and proactive claims management activity, and comprehensive injured employee care throughout the life of the claim, delivering outstanding results day in and day out.
Liability claims, whether resulting from premises, operations, products, or a myriad of other exposures can be devastating to a business or public agency. TRISTAR protects your interests by concentrating our liability claim service in a select and limited number of our Centers of Excellence across the US. Within these centers our professionals are experts in providing specialized services, including
- General Liability
- Automobile Liability and Physical Damage
- Completed Operations
- Construction Defect
- Medical Malpractice
- Professional Liability
TRISTAR can manage all areas of your liability exposures to create solutions and optimize results. We customize development of staffing models to suit a particular need including on-site, dedicated or designated staffing models. As with all of our claim management programs, our professionals conduct thorough investigations, set appropriate reserves and manage claims to fair and equitable conclusions. In support of our work and to control your costs, we utilize approved vendors for field and other investigations and approved law firms to assist in managing litigation. Information gathering, investigations and evaluations are critical to a timely and cost-effective closure.
A business or public agency’s buildings and other physical assets are critical to continuing operations and success. When damaged or destroyed, the goal is to return the property operation as quickly as possible. TRISTAR provides property claims handling management through select desk handling units located in our offices across the US. We partner with your approved field appraisers and other experts to assess the damages and then work with you to resolve and conclude claims quickly and appropriately.