FOR CURRENT CLIENTS
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TRISTAR Claims System
Clients may log onto the TRISTAR claims system by clicking the link below and entering their password. Claims System Login
TRISTAR is a major sponsor at the following conferences:
Public Agency Risk Managers Association (PARMA) Conference
Monterey, CA
February 14-17, 2012
MANAGEMENT GROUP
"...EXCELLENCE IS DOING ORDINARY THINGS EXTRAORDINARILY WELL."
THOMAS J. VEALE
FOUNDER and PRESIDENT
Mr. Veale founded TRISTAR Insurance Group in 1987 to handle claims and other management functions for Meridian Insurance Company. Prior to forming TRISTAR, Mr. Veale served as the Director of Financial Reporting for Transamerica Insurance Company and then as Vice President of Topa Insurance Company. Mr. Veale has been the driving force behind the expansion of TRISTAR Insurance Group from a small, local and specialized TPA with revenues of under $1million to the western regional TPA that it is today with 500 employees and over $50 million in revenue.
Mr. Veale is very active within TRISTAR management handling mergers & acquisitions and overseeing strategic business management, marketing and client relations and operational / financial consulting to many self-insured and captive insured clients.
JOSEPH E. MCLAUGHLIN
SR. VICE PRESIDENT, SALES & MARKETING
Mr. McLaughlin oversees the TRISTAR sales team within the 14 Western states in which TRISTAR is licensed. Prior to joining TRISTAR, Mr. McLaughlin served as the National Sales Director for Qmedtrix Systems, Inc., a leading cost containment company for Workers’ Compensation. Mr. McLaughlin was also co-owner of Self-Insured Management Services, Inc. (now Pinnacle Risk Management), then the largest privately held TPA in the Northwest. In addition, he served as the Western Division Sales Director for Alexsis Risk Management Services opening offices in Portland, Oregon, Seattle, Spokane and San Francisco.
DENISE L. COTTER, CPA
SR. VICE PRESIDENT, CHIEF FINANCIAL OFFICER
Ms. Cotter manages the financial reporting and trust accounting units of TRISTAR. She is a certified public accountant in the state of California, who started her career with KPMG Peat Marwick. She left public accounting as an audit manager of several fortune 500 insurance clients. More recently she was Vice President and Chief Financial Officer of Carnegie Holdings, a managing general agent and third party claims administrator. During her tenure Carnegie formed a California domiciled insurance company to underwrite non-standard auto risks. Prior to that she was the Chief Financial Officer of Five Star Insurance Company in Irvine.
RICHARD D. THIBAULT
VICE PRESIDENT, GENERAL COUNSEL/DIRECTOR OF LIABILITY
Mr. Thibault oversees the administration of Liability and Property claims company-wide, and acts as general counsel for TRISTAR. Mr. Thibault has been with TRISTAR 11 years. He has been involved in claims handling for more than 30 years. He has been admitted to practice law in California for more than 20 years. Prior to joining TRISTAR, he was an associate with the national defense firm of Wood, Lucksinger & Epstein and later Claims Manager and General Counsel for Akros Enterprises, a specialty claims firm purchased by TRISTAR in 1994.
CRAIG EVANS
VICE PRESIDENT, INFORMATION TECHNOLOGY
Mr. Evans is responsible for the management of all computer operations at TRISTAR, including network and computer support, software application training, database administration, and coordination of all data conversions and interfaces. Mr. Evans has over 18 years experience in computer information management systems, including 6 years in the insurance, healthcare, and financial industries. Before working for TRISTAR, he was Chief Information Officer for Keenan Companies, managing their network operations, and prior to that a Project Manager for Toyota Motor Sales North American Parts Operations division.
SHANA BARROWCLOUGH
VICE PRESIDENT, CLAIMS OPERATIONS
Ms. Barrowclough is the Vice President of Claims Operations for TRISTAR Risk Management and oversees both the Quality Assurance department and the Internal Audit team. Shana is responsible for ensuring quality and consistency of claims management throughout TRISTAR’s 18 branch offices. She is the liaison between the branch claims operations, the IT department and finance department to ensure the delivery of high quality claims management and excellent customer service to all of TRISTAR’s clients. Her experience includes over 15 years with both insured and self-insured clients. She has a B.B.A. from the University of New Mexico and is SIP certified.
DEBORAH JOHNSTON, SPHR
VICE PRESIDENT, HUMAN RESOURCES
Ms. Johnston is responsible for strategic human resource leadership, supporting 18 branch offices throughout the country. Deborah has more than 13 years of Human Resources experience in industries such as advertising, publishing, and real estate development. Additionally, she worked for 6 years in the workers compensation vocational rehabilitation arena. Ms. Johnston has her B.S. in Psychology from Florida State University, a Human Resource Management certification from UCI, and a certification as a Senior Professional in Human Resources (SPHR). Deborah also holds an IEA workers compensation claims administration certification.
CURTIS CROCKETT
VICE PRESIDENT, REGIONAL MANAGER
Mr. Crockett oversees the management of day-to-day activities of TRISTAR’s claims operations in the nine (9) branches located in California, reporting directly to the President of the company. Mr. Crockett has worked for over 20 years in the claims administration industry. Prior to this position, he was Branch Manager of TRISTAR’s Rancho Santa Margarita office, one of the largest in the Company, which handles the claims of the Los Angeles County Sheriff Department. He has also managed the TRISTAR division which handled the L.A. County Fire Department. He has a B.A. degree in Economics from the University of California at Irvine, and has both IEA Workers’ Compensation and California Self-Insured certifications.
JAMES SOTO
VICE PRESIDENT, REGIONAL MANAGER, LOS ANGELES REGION
Mr. Soto oversees the management of the day-to-day activities of TRISTAR’s claims operations, Los Angeles region. Mr. Soto has worked for over 30 years in the claims administration industry. Prior to his position, he was Branch Manager of TRISTAR’s City of Los Angeles Sworn Workers’ Compensation program in Alhambra office. The Alhambra operation is the largest office in TRISTAR’s constellation of offices with over 100 employees. Mr. Soto, has had an extensive and varied career in Risk Management including holding several operational and staff management positions for different companies. Some of the positions he has held have included tenures as an Assistant Vice President for both Sedgwick and Cambridge; Director of Risk Management for Safeway; and Client Services Manager for Crawford. Early in his career, Mr. Soto was the managing editor of a magazine specializing in California Workers’ Compensation.
MICHAEL HAMILTON
VICE PRESIDENT, REGIONAL MANAGER, WESTERN REGION
Mr. Hamilton oversees the management of the day-to-day operations of TRISTAR's eight (8) offices outside of California reporting directly to the President of the company. Prior to his current position, he established the Dallas office for TRISTAR in 2003 and was Manager for two of TRISTAR's offices in Nevada and Texas.. Mr. Hamilton is experienced in managing multi-claim operations in many jurisdictions. He has worked with non-profit and public entities including private industry since the beginning of his career. He has over 24 years of experience in the workers’ compensation & liability claims and insurance industry, including 19 years in a supervisory/management position and over 20 years of experience with self-insured public agencies specializing in the handling and management of workers' compensation, auto, general, law enforcement and E&O/D&O liability. Mr. Hamilton has served as the Workers' Compensation Manager for Willis-Rollinson, a family-owned corporation, and Assistant Vice President over the Dallas branch for Ward North America.
ANDREW RYMER
VICE PRESIDENT, TRISTAR MANAGED CARE
Mr. Rymer is responsible for overall leadership and management of the TRISTAR Managed Care (TMC) operations, and oversees workers’ compensation cost containment programs including medical bill review, PPO networks and ancillary programs with TRISTAR's national strategic partners. Prior to joining TRISTAR, he was the Senior Vice President of Operations for Medex Healthcare; a managed care company known for its premier HCO (Health Care Organization) program. Prior to that, Mr. Rymer was Director of Operations for Total Healthcare Management, an integrated bill review and utilization review company.
PAMELA GUILES
VICE PRESIDENT, MEDSTAR MEDICAL MANAGEMENT
Ms. Guiles oversees the MEDSTAR Division nationally. Ms. Guiles has been in the Workers Compensation industry since 1992. Her Workers’ Compensation background includes Early Intervention, multi-state Utilization Review, Telephonic and Field case management and Bill Review. Ms Guiles holds a degree in nursing and her clinical background includes Emergency Room/Trauma nursing and Occupational Health for a large retail corporation. Prior to her start with TRISTAR in 2001, she was the Med Check Manager with CorVel Corporation in Los Angeles and a Case Management Supervisor for ReviewCo/EOS.